Solution Portfolio - Page 89



Departmental interconnectivity is key within online businesses. The Payment
function has transitioned from being a single or limited number of resources with
no clearly established home within the operational infrastructure to being a
department within its own right. As payments touch so many areas of online
businesses, payments teams are increasingly connected and better coordinated
throughout the business.
TRADITIONAL STRUCTURE
Traditionally, Payments have been organised under Information Technology,
Treasury, Finance, or Operations departments, areas that are generally perceived
as serving in supporting roles within the corporate environment.
THE “NEW” STRUCTURE
Amongst the “new” online businesses interviewed, the Payments function is
taking a more strategic role. The Payments Manager is being recognised as part
of the executive team responsible for implementing the growth objectives of the
company. Successful online businesses have established and organised highly
skilled teams of payment experts with deep understanding of the technical
aspects of payment acceptance who at the same time are willing to learn and
improve the payments infrastructure within their organisations.
Some Payments Teams have grown manifold in size. One Payments Manager told
us that since he joined to head the team at his employer, a large global online
services business, the team has grown from a handful of employees to 125 today
and is expected to double by mid 2019.
CROSS-ORGANISATION PARTICIPATION
For the strategic management of payments, since it touches and supports multiple
links of the retailer value chain, the importance of having all stakeholders involved
in decision making is now being recognized.
The 7 Habits Of Successful “New” Payments Leaders
Best practices and insights by industry front runner
9

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