Solution Portfolio - Page 85



BEYOND COST REDUCTION
Successful “new” Payments Managers understand that their objective is not only
to reduce the costs of payment acceptance but to make a positive contribution to
the company’s overall performance.
The effective management of Payments ensures baskets are not abandoned just
before checkout, payment authorisations are not unnecessarily declined, and that
the complete payment process is designed to be simple, quick, and intuitive.
A PRODUCT AND PROFIT CENTRE
Online businesses are providing Payments Teams with a great deal of freedom to
nd that extra advantage that can inuence consumer buying behaviour and make
it convenient and secure to complete payments. Well organised online businesses
see the Payments function as a product in its own right or a key component of the
product and service helping to grow revenues and a separate prot centre to be
measured for its performance. This view is shared across the online businesses we
interviewed.
Continuous investments need to be made to improve the choice, exibility, and
operational availability of payments. Each investment is evaluated based on the
direct or indirect impact on the company’s performance.
At our company, the Payments
Manager is a “product owner”
who runs a P & L and a separate
investment budget based on clear
return on investment (ROI)
considerations ”
Bilal EL KOUCHE,
Head of Payment Group at Vente-privee
The 7 Habits Of Successful “New” Payments Leaders
Best practices and insights by industry front runner
5

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