Solution Portfolio - Page 57



FROM A MONOLOGUE TO A DIALOGUE
The importance of open relationships between merchants and trusted partners who have experience and
expertise in local markets, was identied in our last study. Such collaboration exposes merchants to unique
opportunities for further development of their payment strategy. However, our ndings show that not all
merchants are taking full advantage of these relationships.
75 %
45%
38
25
%
%
25
19
%
13%
6
Frequency
of meetings
1
30
%
26%
17%
13%
Weekly
13
18% 18%
%
9%
%
2-5
Numbers of
Payments Partners
%
6-10
Fortnightly
Monthly
9%
More than 10
Quarterly
Yearly
Figure 14: Number of meetings per number of payment partners
Merchants with one payment partner may have simplied payment acceptance needs. Therefore, they are not
exposed to the level of payment complexity that requires frequent interactions with their payment partner.
Our research identied that of merchants with one payment partner, 75% meet annually with their partner.
These merchants are comfortable implementing their payment strategy, so they do not seek regular
consultation from partners.
However, merchants with more than one relationship are engaging more frequently with their payment
partners. Of merchants with 2-5 payment partners, 38% meet monthly with their partners. The use of more
than one payment partner, may signify that such merchants encounter increased complexity in their payment
acceptance strategy. To overcome such complexity, merchants seek regular guidance from their industry
relationships in order to take advantage of their specialist knowledge.
The Impact of the Payment Function Today
The Quantitative Insight Into the 7 Habits of Successful “New” Payments Leaders
13

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