Solution Portfolio - Page 52



IT department
8 8
%
%
25%
Treasury/Finance department
Operations department
30
%
Sales department
Separate payment function
7% 22%
Other
Figure 9: In which department is the Payment
function in your company placed?
Moving forward, merchants will increasingly separate the Payment function as an independent business area.
Already, 25% of merchants have a separate designated Payment function. This “new” structure is indicative of
the merchants actively innovating their payment function in order to strategically maximise their payment
team’s value. In addition to this, as payments continues to rise in prominence and teams grow – in some cases
to 100’s of employees – the business case for running this as an independent department will mature.
PAYMENTS IS A CORE PART OF MERCHANT STRATEGY
Merchants continue to recognise the impact of payments
in other areas of their strategy. We identied that
73%
80%
65%
93% of merchants state that their Payments function
57
%
58%
participates in cross-departmental committees.
%
8
Projects within these committees’ range between nance
(73%), user experience (80%), customer retention &
customer requests (65%), market entry (57%) and
customer acquisition (58%). Such inter-connectivity of
the Payment function demonstrates its strategic role, as
Finance
merchants attempt to add value throughout different
departments in an effort to drive optimisation.
User
exoerience
Customer
retention &
Customer
requests
Market
entry
Customer
acquisition
Other
Figure 10: What type of projects does your Payments function undertake
with cross-departmental committees?
The Impact of the Payment Function Today
The Quantitative Insight Into the 7 Habits of Successful “New” Payments Leaders
8

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