Solution Portfolio - Page 184



Payment Outage Nightmares
Cost of Payment Outages
Minimising Payment Outages
HOW TO MINIMISE PAYMENTS DOWNTIME?
Payment outages, both complete and partial routinely disrupt businesses. 100% uptime
cannot be achieved by any system and it is impossible for servers to guarantee zero downtime.
That’s why businesses should strive to understand the technical essentials and insist on a few
things from their payment service provider.
1. Understand the importance of the digits in uptime
Businesses should take time to understand the difference between service providers
that offer service uptime levels of 4 nines, 5 nines or in some truly rare cases, 6 nines.
Every digit in the uptime percentage is important and makes a big difference to
businesses. The chart depicts how a single digit difference is reected on service uptime.
Calculations: Uptime Percentage to Downtime per month
Nines
Downtime
99%
Two Nines equals to 7 hours and 26 minutes and 24 seconds
downtime in 30 days
99.9%
Three Nines equals to 44 minutes and 38.4 seconds downtime
99.99%
Four Nines equals to 4 minutes 28.84 seconds downtime
99.999%
Five Nines equals to 26.78 seconds downtime
99.9999%
Six Nines equals 2.68 seconds downtime
Zero Payments Downtime. Myth or reality?
Key ndings about payment service outages in Europe and how to avoid them.
15

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