Solution Portfolio - Page 176



Payment Outage Nightmares
Cost of Payment Outages
Minimising Payment Outages
HOW OFTEN ARE THE PAYMENT SERVICES INTERRUPTED?
Within the last twelve months, 76% of survey respondents experienced at least one complete outage in
their payment services and 42% experienced six or more partial outages.
The dream gure of 99.999% of uptime from service providers isn’t always being met - and even where
it is, this ideal actually translates into some anticipated downtime (perhaps hours, perhaps less) each year.
Complete Interruptions
7%
26%
29%
Partial Interruptions
6+
2%
6%
7%
5
4
3
2
1
23%
0
In the last year, 76% experienced
at least one complete outage of
their payment services.
1%
10%
17%
9%
12%
42%
9%
Nearly half of businesses have
experienced six or more partial
outages in the last year.
WHAT IS THE FREQUENCY OF OUTAGES DUE TO SCHEDULED
MAINTENANCES WITHIN A YEAR?
95% of respondents experienced at least one outage within the last year due to maintenance.
Downtime of this kind should be unacceptable for merchants. The provision for uninterrupted, year-round
payment services should be an important consideration for all retailers when setting up a payments service.
5%
Never
23%
37%
35%
Once a quarter
Once every 6 months
Once a year
Zero Payments Downtime. Myth or reality?
Key ndings about payment service outages in Europe and how to avoid them.
7

Paperturn



Powered by


Full screen Click to read
Paperturn flipbook system
Search
Overview
Download as PDF
Print
Shopping cart
Full screen
Exit full screen