Solution Portfolio - Page 173



1 INTRODUCTION
Payments are an integral part of the growth of your business.
Every second your payments system is down means abandoned baskets and lost
sales. Payment services are on the critical path for both online and in-store
transactions, as a result retailers across Europe are prioritising the reliability of
their payments system.
In order to quantify this and bring some of the underlying trends to light,
SafeCharge conducted a research focused on some of the key topics. Focused on
European markets, we conducted telephone interviews with 200 CFOs, VPs of
Finance and Payment Controllers with some of the biggest names in European
Retail, Travel, Digital, and Games.
Our research shows that the reliability and availability of the service, are major
factors for merchants seeking to enable business growth. Payment providers must
now demonstrate their reliability, and hold up to their promise of round-the-clock
uptime.
We hope that our research will contribute to the improvement of the payments
industry by raising awareness about the importance of a reliable payments system.
Merchants need to take account of the commercial impact of their payments
system, and demand higher standards from their provider.
4
Zero Payments Downtime. Myth or reality?
Key ndings about payment service outages in Europe and how to avoid them.

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