Solution Portfolio - Page 171



KEY FINDINGS:
Key ndings:
31 %
of respondents have experienced a complete outage
of respondents
a complete outage
of their payment%
services
in the lasthave
12 experienced
months
73
%
of these outages lasted between
15 minutes and an hour
39
%
of responding merchants
up to 100k
Euros in lost
the up to 100k Euros i
of responding
merchants
% lost
previous
12 months
because
of payment service
previous 12 months because
of payment
service
outages
1
31
73
%
of these outages la
15 minutes and an
39
1
The biggest concern for retailers in the wake of
a payment processing outage was the erosion
The biggest concern for retailers in the wak
of their customers’
No.condence.
1
No.
Travel
of their payment services in the last 12 months
19
%
Travel
Gaming
19
%
19
%
a payment processing outage was the erosi
of their customers’ condence.
Gaming
Digital
19
%
24
%
Digital
Retail
24%
38
%
Research respondents by industry.
Research respondents by industry.
2
Zero Payments Downtime. Myth or reality?
Key ndings about payment service outages in Europe and how to avoid them.
R

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